Warranty
1-to-1 Exchange Warranty
If a unit stops lighting up within its warranty period, bring it back and we swap it 1-to-1 at the counter.
WhatsApp UsHow It Works
Doesn't light up? We swap it.
Bring it in
Bring the covered unit to our Taman Ehsan showroom. Its Osdin warranty sticker shows the period.
We check the sticker
The sticker shows the warranty period (marked with month and date). We can also look up your purchase in our system.
1-to-1 swap
If it's within the period, we exchange it for a new unit on the spot. Ceiling fans are serviced on-site instead.
✓ Covered
- ✓Manufacturing defects, unit doesn't light up out of the box or fails on its own
- ✓Normal electrical failure within the warranty period
- ✓Natural ageing within the warranty period
Warranty period varies by product (1–5 years), marked on covered units.
✗ Not covered
- ✗Water, moisture, or flood damage
- ✗Improper or wrong installation
- ✗Physical, accidental, or intentional damage
- ✗Cut or modified strip light (strip cut to custom size is considered modified)
Warranty FAQ
Common warranty questions
What does the Osdin Lighting warranty cover?▼
It's a simple 1-to-1 exchange. If a unit stops lighting up within its warranty period, bring it back and we swap it for a new one on the spot.
How long is the warranty period?▼
It varies by product, most items are 1 year, some are 2 or 3 years, and ceiling fans can be up to 5 years. Covered units have an Osdin warranty sticker showing the period. If you're unsure, WhatsApp us at 011-37808218.
Do I need the receipt to claim warranty?▼
Not required for covered units. The Osdin warranty sticker shows the period, and we can look up your purchase in our system. Bringing the receipt speeds things up.
How does a ceiling fan warranty work?▼
Ceiling fans and large fittings are serviced on-site rather than exchanged, since they're installed and not practical to swap. Contact us at 011-37808218 to arrange service.
What is not covered by the warranty?▼
Water, flood, or moisture damage; improper installation; physical, accidental, or intentional damage; and cut or modified strip light. For everything else, if it stops lighting up within the period, we swap it.
Warranty question? Just ask.
WhatsApp us and we'll sort it out, we always work with our customers first.